Seller Support Tickets.

The ↗ Seller Support Tickets tab is where you can view and manage all of your customer support tickets. Clicking the Topic or Title of the ticket will take you to a new page with all of the ticket details, as well as an option to message the Vendor.

seller support tickets menu tab

  You can create a support ticket from a Vendor’s store page by clicking the Get support button and they will be notified that you require customer support. When the Vendor replies, you will get notified via email. This is just one of the many ways of contacting Vendors, but it is great for dealing with any specific order related enquiries, as you are able to select an appropriate order number when submitting the ticket.

get support button

submitting a support ticket