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  9. Customer code of conduct.

Customer code of conduct.

Because we love our community so much, we hold our Vendors and Customers to a high standard of performance. We are committed to ethical and lawful behaviour, and to acting fairly and professionally at all times. This is why we have created a code of conduct for our both our Vendors and Customers that describes the policies, procedures and principles which they should follow. The expectations we have ensures that the buying and selling experience on is enjoyable or all.

Customer code of conduct
  • You must be honest, ethical and respectful at all times.
  • You must not demand something not offered in the original listing, including alternative shipping or payment methods.
  • You may not try to deceive Vendors.
  • You may not misuse or abuse any refunds, returns or exchanges policies.
  • You may not post fake reviews.
  • You may not make make false claims, including falsely claiming an item was not received when there is proof of delivery, or falsely claiming an item was not as described.
  • You may not abuse our Vendor protection programmes, or your payment service provider’s dispute processes.
  • You may not perform bribery or corruption.
  • You may not harass Vendors about an item not received before the latest estimated delivery date has passed.
  • You may not perform or encourage any illegal, malicious or unwanted activity.
  • You must must keep your account and contact details up to date.
  • You must respect intellectual property rights and copyright laws.
  • You must abide by our customer communication policy, as well as any other policies or terms on our website.
  • You must pay for items you win or commit to buy.
  • You must handle personal information with care, and comply with our privacy policy, as well as privacy and information security laws and regulations.
  • You must comply with all applicable human rights laws, statutes, regulations and codes.
  • You must not behave in a way that conflicts with the spirit and nature of

Any violation of this code of conduct may result in corrective action, depending on the nature and severity of the violation. This includes restrictions of your buying/selling privileges, suspension/termination of your account and referral of the matter to local authorities if necessary.

Helpful links:
Standards & Performance > Vendor code of conduct

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