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A warranty is a type of guarantee for a product that holds its manufacturer or seller responsible for the return, repair or replacement of a product within a particular period of time. A product warranty should include the terms and situations in which returns, repairs or exchanges will be made. Usually the warranty sets out exactly what is covered and for how long, while a returns policy defines how Vendors will respond to customer returns, repairs or replacement requests. Warranties should address 1) which products are covered and are not covered by the warranty, 2) the length of the warranty period, 3) how the Vendor will respond, and 4) what the customer’s options are for returning, repairing or replacing the product.

At, Vendors can choose from three types of warranties to offer to their customers:

  • No Warranty: the customer can’t return the item and the RMA policy should say something along those lines.
  • Warranty Included: the warranty is included with the product purchase, for a defined length of time.
  • Warranty as Add-On: the customer can purchase a warranty for an additional cost.

If a product has a warranty, it will be displayed on the product page underneath the price. If you decide to ask for a return, refund or exchange, you will need to submit an RMA request. A return merchandise authorization (RMA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product’s warranty period. Read this article for more info.

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