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Selling practices policy


Setting clear buyer expectations and then meeting or exceeding them is a great way to make your buyer happy and ensure a smooth transaction. Some of the simplest things you can do are to provide accurate and consistent details about your items and to be clear and specific about the terms and conditions of the sale. You should also make every effort to provide excellent customer service from start to finish, including:

  • Responding to buyers’ questions promptly
  • Making sure the item is delivered to the buyer as described in your listing
  • Frequently reviewing and updating listings to make sure all information – such as inventory status and item condition – is accurate and up to date
  • Specifying your handling time and return policy in your listing
  • Being professional throughout the transaction.

What are the guidelines?

To maintain a competitive marketplace, Cutemesh requires that you price your items independently from other sellers. You may take into account the pricing of other sellers that you observe on the eBay site, but you may not contact another seller to coordinate pricing in any way.

Pricing promotions terms and conditions

When you place an item on sale and indicate an original price, you are required to follow rules concerning the original price and tools that you use to create a sale or promotion.


Along with the description, photos are the most important part of a listing. Photos help buyers to see exactly what they’re getting as well as specific details they may be looking for. When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details like color.

The listing page is where buyers get most of their information about an item. Information in the listing helps buyers decide what to buy and know what to expect when they receive the item. It’s important to make sure that the listing is only used to describe the item for sale and to communicate the terms of the sale in a professional way.

You’re required to:

  • Specify the condition of the item
  • Describe any defects or flaws in the item – this helps avoid problems or buyer dissatisfaction

Note: When selling a used, refurbished, or flawed item, you must include photos of the actual item for sale instead of a stock photo.

It’s important that you clearly specify the terms and conditions of the sale in your listing so that buyers know what to expect.

What to do

You’re required to include the following details in your listing:

  • Return policy
  • Shipping method, costs, and other information
  • Terms of the transaction

You’re required to meet the expectations you’ve set in your listing:

  • Ensure the safe delivery of the item within the timeframe stated in your listing
  • Items you list must be in your inventory or you must have an existing agreement with a third party to fulfill the delivery of the item under the terms of your listing

You aren’t required to accept returns, but if you do, you must honor your stated returns policy. When you choose to accept returns, a buyer can return an item for any reason, including if they change their mind about a purchase. As long as the return meets your stated return requirements, you are required to honor the return.

What to do

  • If you don’t want to accept returns, make sure that both the International and Domestic returns check boxes are unselected
  • If you accept returns, you must clearly state the criteria under which you will accept a return. This may include (but isn’t limited to):
    • The time period in which a buyer must notify you about a return
    • Who pays for return shipping
    • How the refund is issued (money back, replacement, or exchange)

Remember, buyers who purchase from you are entering in to a contract with you based on the details you included in your listing, including what you stated in your returns policy. Therefore, you may not add to or alter your returns criteria once an item has been purchased. Even if you specify that you don’t accept returns, a buyer may be able to open an eBay Money Back Guarantee case for eligible items if they didn’t receive an item or the item doesn’t match the listing description.


Do whatever you can to provide excellent customer service. Meeting or exceeding buyers’ expectations can help you improve your performance on the Cutemesh platform

What to do

  • Respond promptly to any questions during the bidding or buying process, as well as after the item has been purchased
  • Communicate professionally, including emails
  • Be responsive to any buyer concerns or problems

What not to do

  • Cutemesh prohibits the use of profane or offensive language with anyone on it’s platform
  • Cutemesh prohibits the sending of inappropriate images including nudity, profanity or other general content not related to anyone

Most often, transactions without additional communication are a sign of great service, and you shouldn’t receive low detailed seller ratings for communication in these situations.

Cancel orders

You may need to cancel an order because the item is broken or out of stock, you made a mistake in your listing, the buyer requested to cancel the order, there’s a problem with the buyer’s shipping address, or the buyer hasn’t paid.

What to do

  • Cancel the order within 30 days of the sale
  • Use the correct process to cancel the order

What not to do

  • Don’t cancel the order more than 30 days after the sale
  • Don’t use an incorrect process to cancel the order


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