CuteMesh.com Vendor Shipping & Delivery Policy

Effective Date: 1/1/2025
Applies To: All vendors listing physical goods, grocery items, rentals, or event tickets on CuteMesh.com.

1. Overview

This Shipping and Delivery Policy outlines the standards and expectations for all CuteMesh.com vendors regarding order fulfillment, shipping practices, delivery timelines, and communication with buyers.

CuteMesh.com is committed to ensuring that customers receive their purchases quickly, safely, and as described. All vendors are required to follow this policy to maintain a high level of trust and satisfaction on the platform.

2. General Shipping Responsibilities

As a vendor on CuteMesh.com, you are responsible for:

• Setting accurate shipping fees, delivery times, and policies on each listing
  
• Safely packaging and dispatching products on time
  
• Providing shipment tracking details, where applicable
  
• Communicating delays or issues promptly with buyers
  
• Complying with applicable shipping, customs, and labeling laws 

3. Shipping Timeframes

3.1 Order Processing Time

• Vendors must clearly indicate processing time in each listing (i.e., time between order and shipment).
  
• Typical processing windows: 1–3 business days for in-stock products.
  
• For made-to-order or custom items, the full lead time must be stated in the listing. 

3.2 Delivery Time

• Delivery estimates must be realistic based on your location, carrier, and buyer region.
  
• Vendors should use reliable carriers and provide tracking where possible.
  
• If offering local delivery, state eligible delivery zones, days, and time slots. 

4. Shipping Methods

In addition to the third-party delivery companies on the platform, Vendors may also offer one or more of the following options on their own on the platform:

• Standard shipping (postal or courier)
  
• Express/priority shipping
  
• Pickup (at a physical location)
  
• Local delivery (by vendor or third party) 

Each shipping method must:

• Be clearly described in the listing
  
• Include applicable fees and expected delivery timeframe 

5. Tracking and Confirmation

• For all shipped items, vendors must upload tracking information (if available) into the order dashboard.
  
• When no tracking is available (e.g., local delivery), vendors must: 
  • Mark the order as “Delivered”
    
  • Optionally notify the buyer via platform messaging 
• Items not marked “Shipped” or “Delivered” may be flagged for review. 

6. Special Category Guidelines

6.1 Grocery and Perishable Items

• Must be delivered on the same day or within 24 hours of order (unless otherwise stated).
  
• Vendors must use safe, hygienic, and temperature-appropriate packaging.
  
• Only local delivery or pickup options are allowed for perishables. 

6.2 Event Tickets and Passes

• E-tickets or digital passes must be delivered within 1 hour to 24 hours of purchase.
  
• Physical tickets must follow standard shipping and be delivered before the event date.
  
• Vendors must communicate changes (cancellations, reschedules) immediately. 

6.3 Rentals

• Vendors must coordinate pickup/delivery schedules in advance with the buyer.
  
• Clear instructions must be provided for return logistics and security deposit terms.
  
• If an item is not delivered on time or is returned late/damaged, the vendor must inform the platform and buyer promptly. 

7. Delays and Non-Delivery

Vendors must notify the buyer through CuteMesh messages immediately if:

• Shipment is delayed beyond stated timelines
• The item is out of stock or unavailable
• There are issues with courier services or weather interruptions

If a product is not delivered, vendors are required to:

• Investigate the issue
  
• Refund or replace the item if undelivered and not the buyer’s fault
  
• Cooperate with CuteMesh.com’s resolution process if escalated 

8. Shipping Costs & Free Shipping

• Vendors are responsible for setting accurate shipping fees if they are offering the delivery service.
  
• If offering free shipping, ensure the cost is built into the product price or absorbable by your profit margin.
  
• Overcharging for shipping or hidden delivery fees is strictly prohibited. 

9. Returns and Buyer Expectations

Refer to the CuteMesh.com Return & Refund Policy for full requirements.

Buyers expect:

• Reliable, on-time delivery
  
• Order packaging that protects the item
  
• Clear information on returns, refunds, or cancellations 

10. Breach of Policy

Violating this policy may result in:

• Order cancellation by CuteMesh.com
  
• Refunds charged to vendor account
  
• Reduced visibility or listing removal
  
• Temporary or permanent vendor suspension 

11. Platform Support

If you’re experiencing issues with shipping carriers, delivery partners, or buyer address verification, reach out to our vendor support team for assistance.

📧 [email protected]

 

12. Policy Updates

CuteMesh.com may revise this policy from time to time to reflect changes in platform operations, shipping partners, or regulations. Continued use of the platform constitutes agreement to the latest version.

By listing items or services for sale on CuteMesh.com, you agree to follow the Shipping and Delivery Policy in full.