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If a customer decides to ask for a return, refund or exchange, they will submit an RMA request. You will then be able to view and manage the request in the ↗ Return Request tab of your Vendor dashboard. When managing the request, you can view all of the order details, return request details, chat with the customer and change the status of the return request. Once you have negotiated with the customer and understand how they would like to proceed, you need to request a refund from, then update the order status and return request status. Read this article for more info about handling returns, read this article for more info about return requests.

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