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Problems when adding pictures.

If you’re having trouble uploading pictures, make sure you’re using one of the accepted file formats (JPEG, PNG, GIF, TIFF) listed in our product image guidelines. Also make sure that each file size is no larger than 2 MB!

If you’re still having trouble, try the following:

  • Use the latest version of Chrome, Firefox, Internet Explorer, or Safari.
  • Clear your browser’s cache (refer to the browser’s help section if you don’t know how).
  • Try disabling pop-up blockers (such as ad blockers) if you are using them, as they might prevent the image uploader from appearing.

Helpful links:
Pictures are everything > Product image guidelines

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