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  9. Inbox.


The ↗ Inbox tab is where you can manage all of your live chats with customers. When you activate this, your store page will display a Chat Now button which will allow customers to instantly message you.  If you are visiting your Vendor dashboard, you can view and reply to the messages on the Inbox page, but if you are on another page, you will be able to view and reply to messages using a modal pop-up window.  The tick next to each message indicates that the message has been delivered. You can activate desktop notifications to be notified of incoming messages by clicking the Desktop Notifications button. Then all you need to do is keep a browser tab open, and you will see a pop up on your computer whenever someone messages you.

enabling notifications

inbox menu tab

  How to enable or disable the live chat:

  1. Log into your ↗ Vendor dashboard.
  2. Click the Settings tab on the left menu.
  3. Scroll down about halfway to select your country from the drop-down menu, if you haven’t already.
  4. Then scroll down to the bottom of the page and tick to enable, or untick to disable the Live Chat feature.
  5. Click Update Settings.
enabling live chat

enabling live chat

live chat example

live chat example

Helpful links: CuteMesh Stores > Store customer chat and enquiries.

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