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Reviews.

The ↗ Reviews tab of your Vendor dashboard is where you can view all of your reviews. Not only can customers review your products, they can review your store as well (read more about this here). Collecting both store and product reviews is a powerful way of earning some street cred. Customers are able to leave their feedback for other customers to read. A review consists of a 1 – 5 star rating and a comment, which is displayed in the reviews section of your store, or underneath a product listing. This social proof drives sales, increases your trustworthiness, influences buying choices, impacts sales – all of which are incredibly important for your store’s growth!

 
reviews menu tab

reviews menu tab

When a customer leaves you a review, it will be set to pending until CuteMesh.com approves it, or flags it as spam. You can view and respond to them by clicking the View comment button. Reviews can only be left by customers that have actually purchased the product, and the phrase “verified owner” will be displayed next to their review. Vendors can’t edit reviews, but customers can edit their own reviews.

 
pending reviews section

pending reviews section

 
approved product review

approved product review

Note: Store reviews are different to product reviews! Learn more about reviews here.

Warning: We do not delete reviews! It is never acceptable to delete a review, even if you are 100% certain that the review is fake, or it contains excessively profane language. It is best to mark the questionable review as spam instead of deleting it. A deleted review will most likely result in a customer outraged at the fact that their feedback has been silenced. Once a review is deleted, it cannot be retrieved. The best way to deal with a negative review is by responding with the best customer service you can provide. Negative reviews can have a positive impact on your store, depending on how you handle them. Read more of our review response tips here, or learn how to report a review to us here.

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