Settings – RMA.

The ↗ RMA tab of your Vendor dashboard is where you can configure your store’s default RMA settings. A return merchandise authorization (RMA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product’s warranty period. Depending on the settings, customers can request for the replacement of the bought product, a full or a partial refund, or request a refund as store credit. For more info about return requests, read this article. You can create ↓ default and ↓ individual warranties.

 

RMA menu tab

Creating default warranties

To allow customers to return products, you need to configure your store’s default RMA settings. These settings will apply to all of your product listings. You can choose from three types of warranties to offer to your customers. Types of warranties:

• No Warranty: The customer can’t return the item and the RMA policy should say something along those lines.
• Warranty Included: The warranty is included with the product purchase. “Length” defines whether the warranty is for a Limited time or Lifetime, which you select from a drop-down menu. “Lifetime” means the warranty lasts forever. If you select “Limited” warranty, the “Length Value” is the exact number of Days, Weeks, Months or Years that the warranty lasts for, and the “Length Duration” means whether the warranty duration is for Days, Weeks, Months or Years.
• Warranty as Add-On: The customer can purchase a warranty for an additional cost. Once you select this option, you are able to set various costs and durations for various warranties.

  How to configure your store’s default RMA settings:

1. Log into your ↗ Vendor dashboard.
2. Click the Settings tab on the left menu.
3. Then click the RMA tab on the left menu.
4. Write a label for your RMA. The default label is “Warranty”.
5. Select the type of warranty from the drop-down menu.
6. Set the warranty length and/or cost, if applicable.
7. Tick the checkbox next to the refund reasons that you would like your customers to be able to choose from, if applicable.
8. Write your RMA policy in the textbox provided, or edit the default policy.
9. Click Save Changes.

 

creating RMA policy

Creating individual product warranties

The default RMA policy will apply to all of your products, but you can override these settings for a particular product when editing the product. How to configure a single product’s RMA settings:

1. Log into your ↗ Vendor dashboard.
2. Click the Sell Grocery & Products tab, or the List Rentals & Booking tab, or the Sell by Auction tab on the left menu, depending on the type of product that you would like to add the warranty to.
3. Click on the product listing you would like to edit.
4. Scroll down to the “RMA Options” section.
5. Tick the “Override your default RMA settings for this product” checkbox.
6. Edit the settings as desired.
7. Click Save Product.

 

individual product RMA settings

Warning: Ensure that your RMA policy complies with all applicable laws. Although you may want to reduce the number of return requests you receive, many customers are entitled to make such requests. Create a policy that is fair for everyone.

Helpful links: Returns, Refunds & Resolving a Problem > How to handle a return request Returns, Refunds & Resolving a Problem > Refunds & Returns: Best practices