JavaScript is disabled on your browser. Please enable it for better user experience and functioning of site.


  1. Home
  2. /
  3. Docs
  4. /
  5. Vendor
  6. /
  7. Vendor Dashboard Basics
  8. /
  9. Subscription.


[vc_row][vc_column][vc_column_text]The ↗ Subscription tab of your Vendor dashboard is where you can view and purchase subscriptions to A subscription is needed in order to sell your products in our online marketplace. As soon as your subscription is activated, you can start selling your products. This page will always display whatever subscriptions we have available, as well as their prices and billing cycles. Once you have purchased a subscription, the details of your subscription (such as the package name, package details and expiration date) and a button to cancel your subscription will be displayed at the top of the page.

subscription menu tab

subscription menu tab

How to purchase a subscription:

  1. Log into your Vendor dashboard.
  2. Click the Subscription tab on the left menu.
  3. Click Buy Now on the subscription you would like.
  4. Fill in the relevant details.
  5. Checkout using one of the available payment methods.
purchasing a subscription

purchasing a subscription

Frequently asked subscription questions

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion active_section=”-1″ collapsible_all=”true”][vc_tta_section title=”Will deleting a published product count against my quota?” tab_id=”1626938043129-c0f0dd39-003c”][vc_column_text] Yes! If your subscription package allows you to list 200 products, you can only publish 200 products. However, if you delete one or more products after publishing them, your quota will be restored by the amount you deleted. This means that if you delete 2 product listings, you can publish 2 new product listings. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Why does the subscription package disappear from the shopping cart when purchasing?” tab_id=”1626938043145-39fd4764-6a05″][vc_column_text] The subscription package needs to be purchased alone. This means there can’t be any other products in your shopping cart at the same time – the other products should be purchased after your subscription. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I see the remaining number of products I can add?” tab_id=”1626938143314-aadfea69-375f”][vc_column_text] The remaining number of products you can add will be displayed at the top of the ↗ Sell Grocery & Products tab, the ↗ List Rentals & Booking tab, and the ↗ Sell by Auction tab of your Vendor dashboard. [/vc_column_text][/vc_tta_section][vc_tta_section title=”How soon after purchasing a subscription can I add products?” tab_id=”1626938153499-89e5ba8b-8674″][vc_column_text] As soon as your subscription is activated (not pending or on-hold), you will be able to add products. [/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I cancel my subscription?” tab_id=”1626938176551-533923c8-c71f”][vc_column_text] If you have purchased a subscription, a button to cancel your subscription will be displayed at the top of the ↗ Subscription tab of your Vendor dashboard. Click the button and follow the instructions to cancel your subscription. No refunds will be issued for canceling, and you will have to keep selling for duration of the subscription period, until your store is no longer active. [/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I change my subscription package?” tab_id=”1626938188847-0507e123-a9ab”][vc_column_text] If you are able to change subscriptions, a “Switch plan” button will be displayed on the package that you can change to. Click the button and follow the instructions to change your package. Be sure to compare the prices and billing cycles from both packages before switching – you may be required to pay the price difference between the packages, if applicable. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any trial periods available?” tab_id=”1626938209320-7407be17-fc4e”][vc_column_text] If a trial period is available, it will be displayed in the subscription details of the subscription package with a “Start free trial” button. [/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]

Note: You may not purchase a subscription along with any other product from the marketplace, due to payment gateway restrictions. If you would like to purchase other products, you must add them to another shopping cart after purchasing your subscription. Once you have placed an order for a subscription, you will see the order in your ↗ Customer dashboard, not in your Vendor dashboard.

Still stuck? Contact

How can we help?

Main Menu